PatientServiceCommunication
The table stores information entered into system's Customer Service module. This can be used to report on communication between medical facility staff and patients.
| Column Name | Type | Description |
|---|---|---|
| SubjectGuarantorAccountId | NUMERIC | If the subject of the customer service communication is a guarantor account, this column contains the Accounts Receivable (EAR) ID of that guarantor account. |
| RecordCreationDepartmentIdentifier | NUMERIC | This field contains the login department of the user who created the record. |
| LaboratoryRequisitionIdentifier | NUMERIC | Laboratory requisition associated with this laboratory communication log. |
| SubjectPremiumBillingAccountIdentifier | VARCHAR | If the subject of the customer service communication is a premium billing account, this column contains the PB Account (PBA) ID. |
| PatientEncounterIdentifier | NUMERIC | The unique identifier of the patient encounter related to the customer service communication. |
| RecordCreationUserContext | VARCHAR | This field contains a user context of the user who created the record. |
| SubjectDecisionFinancialAssistanceTrackerIdentifier | NUMERIC | If the subject of the customer service communication is a decision, this column contains the Financial Assistance Tracker (FNT) ID of that decision. |
| SubjectCarrierIdentification | VARCHAR | If the subject of the customer service communication is a carrier, this column contains the Carrier (MCR) ID of that carrier. |
| SubjectEstimateIdentification | NUMERIC | If the subject of the customer service communication is an estimate, this column contains the Estimate (PES) ID of that estimate. |
| LaboratoryCommunicationLogStatus | INTEGER | The Lab Comm Log Status category value for the laboratory communication log. |
| ExternalCommunicationIdentifier | VARCHAR | The external ID for the customer service communication. |
| DeprecatedUnmergedCustomerServiceContactIdentifier | INTEGER | Old CRM CID in the unmerged deployment. |
| SourceResponsiblePartyGlobalUniqueIdentifier | VARCHAR | If the source of the customer service communication is a responsible party for a patient, this column contains the GUID of that responsible party. |
| VoidedInstantUtc | DATETIME | Instant at which this NCS was voided. |
| SourceProspectivePatientRequisitionGrouperIdentifier | NUMERIC | If the source of the customer service communication is a prospective patient, this column contains the Requisition Grouper (RQG) ID of that prospective patient. |
| CustomerServiceRecordState | INTEGER | The category value for the record status of the customer service communication (e.g. deleted, hidden, inactive). |
| CustomerServicePriorityCategory | VARCHAR | The category value associated with the priority of the customer service communication. |
| SubjectProviderNetworkIdentification | VARCHAR | If the subject of the customer service communication is a provider network, this column contains the Network Database (NET) ID of that provider network. |
| DeprecatedUnmergedCustomerRelationshipManagementIdentifier | INTEGER | Old CRM internal ID in the unmerged deployment. |
| SubjectPatientIdentifier | VARCHAR | If the subject of the customer service communication is a person who receives care at your facility or is a member of your health plan, this column contains the Patient (EPT) ID of that member. |
| CreatedFromQuickCustomerRelationshipManagementIdentification | NUMERIC | ID of the Quick CRM (HGM record) from which this CRM was created. |
| SourceCustomValue | VARCHAR | If the source type of the customer service communication is a custom value, this column contains the free text source. For example, the name of the person who called your facility's customer service representative. |
| SourceGuarantorAccountIdentifier | NUMERIC | If the source of the customer service communication is a guarantor account, this column contains the Accounts Receivable (EAR) ID of that guarantor account. |
| WasOriginallyResolvedOnFirstAttempt | VARCHAR | Indicates whether the CRM was originally marked as resolved on first attempt prior to being reopened. |
| LaboratoryCommunicationLogType | INTEGER | The lab type of Comm Log |
| CommunicationEntryDate | DATETIME | The date the customer service communication was entered. |
| CustomerServiceResolutionReasonCategory | VARCHAR | The resolution reason category value for the customer service communication. |
| CommunicationSubjectTypeCode | INTEGER | The category value representing the subject type of the customer service communication. Refers to the person or entity the customer service communication is about. |
| SubjectBankReconciliationCashIdentifier | NUMERIC | If the subject of the customer service communication is a bank reconciliation, this column contains the Cash (CSH) ID of that bank reconciliation. |
| SubjectLocationFacilityProfileIdentifier | NUMERIC | If the subject of the customer service communication is a location, this column contains the Facility Profile (EAF) ID of that location. |
| AppealOutcomeDecisionDateTime | DATETIME | The date the appeal's outcome was decided. |
| CommunicationSatisfactionScore | INTEGER | The recorded satisfaction of the customer service communication. |
| SubjectAuthorizationRequestIdentifier | NUMERIC | Auth Request (AUG) that this CRM is about. |
| SubjectReferralIdentification | NUMERIC | If the subject of the customer service communication is a referral, this column contains the Referral Database (RFL) ID of that referral. |
| CommunicationSensitivityCategory | INTEGER | The category value for the sensitivity type of the customer service communication. |
| SourceStaffProviderIdentifier | VARCHAR | If the source of the customer service communication is an employee of your facility, this column contains the Provider (SER) ID of that employee. |
| IsCustomerRelationshipManagementRecordOwnedFlag | VARCHAR | Flag to indicate whether the CRM currently has an owner. |
| CurrentCustomerRelationshipManagementOwnerUserIdentifier | VARCHAR | The unique ID of the user who is the current CRM owner. |
| LogicalDeploymentOwnerIdentifier | VARCHAR | ID of the logical deployment owner for this record. Logical owners show the deployment where the record was created but doesn't represent if the record is a part of version skew. |
| LaboratoryOrderIdentifier | NUMERIC | unique comm log entry |
| AppealGrievanceNotificationSentDate | DATETIME | The date the appeal or grievance's notification was sent out. |
| CommunicationEntryTime | DATETIME | The time the customer service communication was entered. |
| AppealSentToIndependentReviewEntityDate | DATETIME | The date the appeal case was sent to the Independent Review Entity. |
| OwningBusinessSegmentIdentifier | NUMERIC | Owning business segment, for use in business segmentation. Only populated if the customer service communication is created in a payor business segment. Not populated when the record is created in a service area. |
| CommunicationEnteredUtcTimestamp | DATETIME | The date and time when the customer service communication was entered, in UTC format. |
| SubjectRequisitionGrouperIdentifier | NUMERIC | The unique ID of the requisition grouper associated with the laboratory communication log. |
| CommunicationCreationUserIdentifier | VARCHAR | The unique ID of the user who created the customer service communication. |
| ResolvingAuthorizationRequestIdentifier | NUMERIC | Authorization Request (AUG) created to resolve this CRM. |
| ExternalSourceCreatorIdentifier | VARCHAR | The identifier assigned to this CRM by the external source that created it. |
| LaboratoryTestIdentification | VARCHAR | Laboratory performable test associated with this communication. |
| SubjectClaimIdentifier | NUMERIC | If the subject of the customer service communication is a claim, this column contains the Claims System (CLM) ID of that claim. |
| VoidingUserIdentification | VARCHAR | The user who voided this NCS |
| RespondByMethodCategory | INTEGER | The category value for the respond by method associated with the customer service communication. |
| SourceHealthPlanMemberPatientIdentifier | VARCHAR | If the source of the customer service communication is a person who receives care at your facility or is a member of your health plan, this column contains the Patient (EPT) ID of that member. |
| SubjectHospitalAccountIdentifier | NUMERIC | If the subject of the customer service communication is a hospital account, this column contains the Hospital Account (HAR) ID. |
| ResolutionUserID | VARCHAR | The unique ID of the user who resolved the customer service communication. |
| CreationServiceAreaPayerBusinessSegmentIdentifier | NUMERIC | The unique ID of the service area or payer business segment where the customer service communication was created. |
| SubjectAmbulatoryProcedureCheckIdentifier | NUMERIC | This field stores the link to the subject AP Check. |
| RiskPanelIdentification | VARCHAR | The unique ID of the risk panel for the customer service communication. |
| LaboratorySpecimenIdentifier | VARCHAR | Laboratory specimen associated with this laboratory communication log. |
| SubjectCustomValueFreeText | VARCHAR | If the subject type of the customer service communication is a custom value, this column contains the free text subject. For example, the name of the person the customer service communication is about. |
| CustomerServiceResolutionDate | DATETIME | The date the customer service communication was resolved. |
| SubjectCampaignIdentification | NUMERIC | If the subject of the customer service communication is a campaign, this column contains the Campaign (CCT) ID of that campaign. |
| PhysicalDeploymentOwnerIdentifier | VARCHAR | ID of the physical deployment owner for this record. Physical owners will be where the data is hosted, either on the cross-over server or the owner deployment. |
| SubjectPlanGroupIdentification | VARCHAR | If the subject of the customer service communication is a plan group, this column contains the Payor Plan Group (PPG) ID of that plan group. |
| SubjectOrderIdentification | NUMERIC | If the subject of the customer service communication is an order, this column contains the Order (ORD) ID. |
| WasCustomerServiceReopenedIndicator | VARCHAR | Indicates whether the CRM was reopened, based on values in the Reopen Audit items. |
| SubjectPlaceOfServiceFacilityIdentification | NUMERIC | If the subject of the customer service communication is a place of service, this column contains the Facility Profile (EAF) ID of that place of service. |
| CustomerServiceRoutingHistoryThreadIdentifier | NUMERIC | The routing history thread for the customer service communication. |
| LineOfBusinessIdentifier | VARCHAR | The line of business for the customer service communication. |
| CustomerServiceSubtopicCategory | INTEGER | The category value of the subtopic of the customer service communication record. Used in combination with TOPIC_C to further categorize the topic of the customer service communication. |
| SubjectAnalyticsProjectIdentifier | NUMERIC | Stores the subject analytics project (CPJ) record ID. |
| SourceCommunicationUserId | VARCHAR | If the source of the customer service communication is an employee, this column contains the ID of that user record. |
| CommunicationOriginApplicationCategory | INTEGER | The category value of the application which initiated the customer service communication. |
| CommunicationSummary | VARCHAR | The summary of the customer service communication. |
| IsValidCommunication | VARCHAR | Indicates whether the customer service communication is valid. 'Y' or NULL indicates the communication is valid. 'N' indicates the communication is invalid. |
| ResolvedTime | DATETIME | The time the customer service communication was resolved. |
| SourceVendorIdentification | VARCHAR | If the source of the customer service communication is a vendor, this column contains the Vendor (VEN) ID of that vendor. |
| SubjectStaffProviderIdentification | VARCHAR | If the subject of the customer service communication is an employee of your facility, this column contains the Provider (SER) ID of that employee. |
| LaboratoryCaseIdentifier | NUMERIC | The unique ID of the laboratory case associated with the laboratory communication log. |
| CustomerServiceCommunicationIdentifier | NUMERIC | The unique identifier for the customer service communication. |
| RejectedClaimIdentification | VARCHAR | If the subject of the customer service communication is a rejected claim, this column contains the rejected claim (CRD) ID of that rejected claim. |
| SourceCarrierIdentification | VARCHAR | If the source of the customer service communication is a carrier, this column contains the Carrier (MCR) ID of that carrier. |
| IsMockRecordIndicator | VARCHAR | Marks an NCS contact as a mock record generated for testing purposes. |
| SubjectProspectivePatientRequisitionIdentifier | NUMERIC | If the subject of the customer service communication is a prospective patient, this column contains the Requisition Grouper (RQG) ID of that prospective patient. |
| CommunicationSourceTypeCategory | INTEGER | The category value representing the source type of the customer service communication. Refers to the person or entity contacting your facility's customer service representative. |
| IsCustomerRelationshipManagementUnresolved | VARCHAR | Flag to indicate if the CRM is still outstanding. The flag is cleared once the CRM is resolved. |